Frequently Asked Questions

I just placed my order. When can I expect it to be delivered?

These terms of use are entered into by and between You and Five Beauty Ventures Corporation ("Company," "we," or "us"). The following terms and conditions ("Terms of Use") govern your access to and use of, including any content, functionality and services offered on or through (the "Website"), whether as a guest or a registered user.

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set forth in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or prior to the date the change is posted on the Website.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.

You are expected to check this page frequently so you are aware of any changes, as they are binding on you.Please read the Terms of Use carefully before you start to use the Website.

By using the Website, you accept and agree to be bound and abide by these Terms of Use. If you do not want to agree to these Terms of Use, you must not access or use the Website.

Do you accommodate same-day delivery?

Send us a message on Instagram for same-day delivery requests and courier rates!

We will try our best to accommodate on weekdays.

We will also be offering this from time to time. Watch out for announcements on our Instagram stories.

Shipping Fees

Our shipping rates are as follows:

  • Metro and Greater Manila Area: P80
  • Luzon: P130
  • Visayas: P130
  • Mindanao: P130

International Shipping

Yes, we ship internationally via DHL Express.

Please send us an inquiry at so we can provide more details about lead times and rates.

Returns Policy

Our Hybrid Colour Sticks undergo thorough quality assurance checks to ensure only the best products reach you. However, if by any chance your Hybrid Colour Stick arrives damaged, we are happy to replace your order.

Please take a video and send it to us at, and we'll revert in 3-5 business days.

We do not accept refunds and exchanges.

Cancellation Policy

Unfortunately, once your Five Beauty order has been placed and confirmed, cancellation is no longer possible.

However, order details such as delivery address and contact information may be changed upon request.

You may contact us at within 12 hours of placing your order so adjustments may be made prior to shipping.

The Five Beauty support team is available on weekdays from 9:00AM to 5:00PM PHT.