Frequently Asked Questions

What is your return policy?

Our Hybrid Colour Sticks undergo thorough quality assurance checks to ensure only the best products reach you. However, if by any chance your Hybrid Colour Stick arrives damaged, we are happy to

How much is the shipping fee?

Shipping rates for your Five Beauty kit are as follows:

Metro and Greater Manila Area: P120
Luzon: P150
Visayas: P170
Mindanao: P190
Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.

You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

I just placed my order. When can I expect it to be delivered?

All orders are processed for shipment on Tuesdays, Thursdays, and Saturdays. As soon as your kit is shipped out, you may expect them within the following days:

Metro and Greater Manila area: 1-3 days
Luzon: 3-5 days
Visayas: 4-6 days
Mindanao: 5-7 days

Note: There may be delivery delays due to holidays, inclement weather, and unforeseen events. We appreciate your patience!
You are responsible for both:

1. Making all arrangements necessary for you to have access to the Website.
2. Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
3. To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Do you accommodate same-day delivery?

No need to wait days for your Five Beauty kit! We accommodate same-day delivery requests on weekdays from 9:00AM to 4:00PM with an additional same-day delivery fee of P50.

Send us a message on Instagram for same-day delivery requests and courier rates!

Do you ship internationally?

At the moment, we only currently ship in the Philippines.

Subscribe to our newsletter to stay updated on international shipping options in the future!

Can I cancel my order?

Unfortunately, once your Five Beauty order has been placed and confirmed, cancellation is no longer possible.

However, order details such as delivery address and contact information may be changed upon request. You may contact us at within 24 hours of placing your order so adjustments may be made prior to shipping. The Five Beauty support team is available on weekdays from 9:00AM to 6:00PM PHT.